Shipping Policy

1. Where We Ship

We deliver to serviceable pin codes across India. We do not ship internationally. If your pin code turns out not to be serviceable after you order, we will tell you and refund the order in full.

2. Shipping Charges

Shipping is free on every order, with no minimum order value. If we ever introduce a delivery charge, it will be shown at checkout before you confirm the order.

3. Dispatch & Delivery Times

Orders are currently pre-orders. Dispatch begins about 30 days from your order date, once the balance has been paid. Estimated delivery after dispatch:

These are estimates, not guarantees. Business days are Monday to Saturday, excluding national and state holidays. Courier capacity, weather and local restrictions can all add time.

4. Courier Partners

Orders are handed to reputable third-party courier services chosen by pin code and parcel size. Our courier partners are to be confirmed and named here before launch — we would rather leave this blank than list a company we have not contracted with. Whichever courier carries your parcel, the delivery estimate and this policy apply unchanged.

5. Tracking Your Order

Once your parcel is dispatched we email you a tracking reference. You can also check progress yourself on the Track Order page using your order number and the email address you ordered with. If you have no tracking detail 2 business days after your estimated dispatch date, email care@plantvita.in.

6. Prepaid Pre-orders

• Pre-orders are prepaid only — cash on delivery is not available.
• You reserve your order with a booking amount of ₹99 per item, paid through the secure UPI or bank transfer link we email you.
• Balance payable before dispatch. We dispatch only after payment is confirmed.
• No payment is collected at the door. Never pay a delivery agent or anyone claiming to collect on our behalf.

7. Failed Deliveries

Couriers typically make two delivery attempts before returning a parcel to us. To avoid that:

• Give a complete address with pin code and a landmark.
• Keep the phone number on the order reachable — agents usually call before delivery.
• Make sure someone can receive the parcel during working hours.

If a parcel comes back to us we will contact you and you can choose a re-dispatch or a refund. Where the return was caused by an incorrect address or repeated non-acceptance, we may ask you to cover the cost of re-dispatching it. We will always tell you the amount before charging anything.

8. Damaged or Tampered Parcels

If a parcel arrives visibly damaged, wet or with a broken seal, photograph it before opening — and, if you can, refuse the delivery. Report it to us within 48 hours of delivery with photographs of the outer packaging and the product. We will replace it or refund it. See the Refund & Cancellation Policy for how that works.

9. Storage on Arrival

Parcels can sit in warm delivery vans. Once yours arrives, move powders, tablets and serums to a cool, dry place out of direct sunlight, and keep them out of reach of children. Check the best-before date and batch code printed on the pack when you unbox.

10. Contact